Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
Season 2 | Episode 3: Investing in the Future of Energy
Hosted by Hydro Ottawa’s Julie Lupinacci, CS Week Connect announces “Investing in the Future of Energy,” starring Spencer Gill and Kerry Hogan, respected utility executives who recently shared a strategically focused conversation about energy investments through the lens of the customer.
Gill and Hogan discuss how electric and gas utilities are managing:
- Energy planning and spend
- Consumer sentiment and expectations
- Investments in technology tools like next-generation AMI to gain more information for the capital investments utilities must make to meet and exceed changing expectations
- Effective, targeted messaging and communications