Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
S2 | Episode 1: A California View of Energy Resiliency
Join CS Week's Rod Litke, host Julie Lupinacci, and guests Lisa Cagnolatti and Gillian Wright as they discuss "A California View of Energy Resiliency." Energy resiliency for California utilities has taken on many weather-related issues such as wildfires, floods, droughts and heatwaves. Energy has also been affected by accidents, equipment failure and days where forecasted demand exceeds capacity. Their energy landscape is undergoing a radical transformation, including:
- Changing from large, centralized coal and gas plants to a decentralized energy format;
- Focusing on renewables and a greener grid while realizing those capabilities are wind and sunshine dependent;
- Planning aggressive EV and carbon neutrality goals; and
- Looking to other sources like advanced research on the future use of hydrogen.
The challenges that the growth of renewables brings to the grid in terms of intermittency means that transmission and distribution costs are set to consume varying amounts of wallet share. Executives from two large California utilities address these challenges and the solutions that lay ahead.