Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
S1 | Episode 5: The New and Engaged Workforce
Oncor’s Debbie Dennis and Eversource’s Penni McLean-Conner recently sat down with CenterPoint Energy’s Gregg Knight to discuss, “The New and Engaged Workforce.” Listen as they describe today’s situation and share solutions from their utilities in this 30-minute podcast. Perhaps their strategic and boots-on-the-ground programs could answer your HR challenges too:
· Reimagining leadership and leader roles
· Workforce choices and workplace flexibility
· Business resource groups
· Partnerships with high schools, community colleges and vocational programs
· Job rotation, career development and cross-training assignments
· Diversity and identity councils
· Listening sessions and “Day of Understanding”