Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
S1 | Episode 3: Customer Choice and Retention
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CS Week
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Season 1
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Episode 3
Brett Carter and Greg Knight discuss the burgeoning market, the tremendous opportunities this trend is presenting to progressive utilities, and other ways utilities are thinking outside traditional paradigms. Wins for the customer, utility and regulators are part of their spirited conversation.